Privacy Policy

Last updated: May 26, 2026

Version: 2.0

1. Introduction

Voltearn is a mobile app and website that provides rewards, progress tracking, and engagement features. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Voltearn collects, uses, shares, and protects your information when you use our services.

2. Information We Collect

Account Information

  • Email address
  • Display name
  • Firebase user ID

Rewards & Progress Data

  • Volts balance
  • Energy balance
  • Task completion progress
  • Streak data
  • Game progress
  • Reward redemption history
  • Referral information

Device Information

  • Device model
  • Operating system version
  • App version
  • Language settings
  • Device identifiers required for security and ads

Usage Information

  • Features used
  • Screens visited
  • Session duration
  • Interaction events

3. Authentication

We use Firebase Authentication to manage account sign-in and security. Passwords are never stored by Voltearn. Authentication is handled using secure tokens. We may also support Google Sign-In and other authentication providers.

4. Rewards System

We store rewards-related data to operate the Voltearn rewards system. This includes Volts, Energy, referrals, redemptions, and reward history to ensure accurate balances and eligibility for rewards.

5. Advertisements

We use Google AdMob to display ads in the app. AdMob may collect device identifiers, advertising identifiers, country-level location, and ad interaction information. Voltearn does not control third-party advertising data practices.

6. Push Notifications

Voltearn may use Firebase Cloud Messaging (FCM) or similar notification services to deliver app notifications. These services may process device tokens required for message delivery. Examples of notifications include reward updates, streak reminders, account updates, security alerts, and feature announcements. You can disable notifications anytime in your device settings.

7. Analytics & Crash Reporting

We use Firebase Analytics and Firebase Crashlytics to understand app usage, monitor performance, and detect errors. This helps us improve stability, fix issues, and enhance the user experience.

8. Fraud Prevention & Security

We use automated systems and monitoring to detect abuse, referral fraud, reward abuse, and other security risks. Accounts may be restricted or suspended if abuse is detected.

9. How We Use Information

We use your information only for:

  • Authentication
  • Rewards processing
  • App functionality
  • Notifications
  • Security
  • Analytics
  • Customer support

We do not sell personal information.

10. Data Sharing

Information may be shared only with:

Google Firebase

Authentication, analytics, crash reporting, and notifications.

Supabase

Database infrastructure and related services.

Advertising Partners

Ad delivery and measurement services.

Legal Authorities

If required by law, regulation, or legal process.

We do not sell personal data for marketing resale.

11. Data Retention

  • Active account data is retained while your account remains active.
  • Deleted accounts may retain limited records for legal, security, or operational reasons.
  • Fraud prevention records may be retained to protect our services.
  • Legal obligations may require extended retention.

12. Data Security

We use HTTPS encryption, secure authentication, database security rules, access controls, and monitoring systems to protect your data. No system can guarantee 100% security.

13. User Rights

You may:

  • Access your account data
  • Correct inaccurate information
  • Request account deletion
  • Disable notifications
  • Stop using the services at any time

14. Account Deletion

You may request account deletion through the app settings or the designated account deletion page. Deletion requests are normally processed within 30 days unless retention is required for legal, fraud prevention, or security reasons. Some data may remain if necessary to comply with legal obligations or protect our services.

To delete your account, use the Delete Account option inside the app settings or visit our account deletion request page.

15. Children's Privacy

Voltearn is not intended for users under 13. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it.

16. International Users

Your information may be processed in countries where Voltearn or its service providers operate. These locations may have different data protection laws than your country.

17. Third-Party Services

We use third-party services, including Firebase, Google AdMob, and Supabase. Their privacy policies govern how they handle your data when their services are used.

18. Reward Disclaimer

Volts are virtual in-app rewards used within the Voltearn ecosystem. Volts do not represent cash, bank deposits, electronic money, or any financial instrument unless explicitly stated by Voltearn.

19. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. The updated date will be shown at the top of this page. Continued use of Voltearn means you accept the updated policy.

20. Contact Information

Website: https://voltearn.app

Support: support@voltearn.app

Privacy: privacy@voltearn.app